Refund policy

Refund & Return Policy — The Honto

Thank you for supporting The Honto. We take great care in sourcing and delivering authentic Japanese tea and regional products. Please review our policy before placing your order.

No Returns or Refunds

All sales are final.
We do not accept returns, exchanges, or refunds under any circumstances.

Lost, Stolen, or Unclaimed Packages

Once an order is marked delivered by the carrier, The Honto is not responsible for:

• Lost packages
• Stolen packages
• Unclaimed packages

Please ensure your shipping address is accurate and secure at checkout.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.
Email: info@thehonto.ca

To help us assist you efficiently, include:

• Your order number
• Photos of the damaged item(s)
• Photos of the packaging

We will review the issue and follow up with next steps.